Frequently Asked Questions

When you call our office at (780) 448-2809, simply explain your concern and that person can either find the information you are requesting, make changes to your account, schedule a service call, or direct you to one of our technicians, help desk, IT specialists, your account representative, manager, or even the president of our organization.

If you are at the site, enter your code number into the keypad and the siren will stop sounding. Depending on how long it took to enter the code, the monitoring station may call the premises to establish if it is a false alarm. When you answer the phone, give your password or passcode to the monitoring station attendant and the event will be cancelled.

The monitoring station will contact you or others on your emergency call list then the authorities, or vise versa, depending on your instructions to us in that regard. Then go to the site and wait for the authorities to arrive if they haven’t already. Once they inspect the site and give the all-clear, you may enter and disarm the system. Please note the siren will be programmed to alarm for no longer than five minutes.

Since recorders are usually operated very rarely, sometimes system users forget how to go back to when an incident occurred and email that video clip to authorities or others. Additionally, users can expect to perform this duty after an unsettling incident and this stress can add to further the inability to remember how to operate the system. Just give us a call at (780) 448-2809 and we will step you through the process over the phone or if your system is connected to the internet, you can grant us permission to can dial into the recorder and remotely operate the recorder for you.

Austin Security has been in business for over 30 years with the same original ownership. We are small enough to give personalized service, but big enough to handle almost any sized project across Canada and beyond. Employee retention is key, with many Austin team members spanning over 15 years of service. Very few companies are able to provide support and service by the same person who originally installed your system.

Austin Security offers the same industry-leading solutions as our larger competitors but has the responsiveness and personalized customer care of a small outfit. Plus, our prices are extremely competitive.

To have a proposal provided by Austin Security, you may request a quote from our website, or call our office at (780) 448-2809. You will be put in contact by an Austin team member to discuss your situation and a no-charge appointment will be scheduled. Once on-site more information will be requested about the particulars of your security issues. We will then use our experience & expertise to provide options to protect your people and property. A system design will then be provided for your review and a quote offered and discussed.