24/7 Commercial Security Systems You Can Rely On

Commercial Alarm Monitoring

When your business alarm systems are triggered, seconds matter. As a Canadian-owned commercial security systems company with over 34 years of experience, Austin Security delivers commercial security backed by ULC-listed commercial alarm monitoring, keeping your security systems, including video surveillance, security cameras, and access control, under constant, professional supervision. Our monitoring station verifies alarm signals and dispatches police, fire, or emergency services immediately, giving Edmonton businesses round-the-clock protection without needing to be on-site.

Worried About a Break-In When You're Not On-Site?

An alarm company is only as strong as the monitoring behind it. Without a professionally staffed monitoring station watching for signals, intrusion detection can go unnoticed, unverified, or unanswered when it matters most. Unlike home security, commercial alarm monitoring needs to handle higher foot traffic, multiple entry points, and after-hours risk unique to business properties. Austin Security’s commercial alarm monitoring service closes that gap, ensuring every signal from your alarm systems, including glass break detectors, motion sensors, and door contacts, is seen, verified, and acted on immediately by a trained monitoring agent, not an automated system left unchecked.

ULC-Listed Monitoring Station

Your alarm signals are received and verified by a ULC-listed monitoring station, meeting the same certification standards required for fire panel monitoring and other life-safety systems. This means your business alarm systems are monitored to a recognized industry standard, with a proven track record, not just watched by a generic call center.

Rapid Alarm Verification & Dispatch

When a signal comes in, our monitoring agents follow a verification process to confirm whether it’s a real event before contacting authorities. This reduces wasted dispatches on false alarms while ensuring genuine break-ins get a faster police response, with visual and audio confirmation available to support emergency services on arrival.

24/7 Live Agent Response

Our monitoring station operates around the clock, 365 days a year. Whether an alarm is triggered midday or overnight, a live agent, not a recording or an offshore call queue, reviews the signal and takes action, keeping commercial properties protected outside of business hours and on holidays.

Integrated Systems for Visual Verification

Paired with video surveillance and access control systems, our alarm monitoring service becomes part of a fully integrated system rather than a standalone box on the wall. Security cameras provide visual verification to help confirm genuine break-ins over false alarms, giving you, and responding officers, a clearer picture of what triggered the signal.

Why Professional Monitoring Beats Self-Monitored Systems

Many business owners assume a mobile apps notification is enough to keep them protected, but a self-monitored alarm depends on you being available, awake, and able to respond immediately, every time. Professional monitoring services remove that risk. Our monitoring station is staffed continuously, so an event is never left waiting on a missed notification.

This also matters for insurance and compliance: many commercial insurance policies require third-party, ULC-listed monitoring of your security systems rather than self-monitoring alone, particularly for office buildings, warehouses, and multi-tenant commercial properties.

Custom Security Solutions Built Around Your Business

No two businesses face the same risks, so we don’t offer one-size-fits-all monitoring. Whether you’re a single office, a multi-location operation, or managing existing security equipment from a previous provider, we build custom security solutions around what you already have and what you need to add. Our technicians can also integrate directly with access control systems already installed on-site, helping you get responsive support and professional installation without unnecessary cost.

We Make Alberta Businesses Safer with Custom Commercial Security!

We’re not a national chain or a call centre, we’re your Alberta-based security partner, committed to helping businesses reduce risk, improve visibility, and maintain safe operations through customized commercial security solutions.

Security Systems

State-of-the-art intrusion detection technology that identifies unauthorized entry through intelligent motion sensors and instant alerts.

Live Video Monitoring

With continuous live feeds, our security experts are able to monitor your property at all times, detecting potential threats in real time.

Security Cameras

High-resolution surveillance cameras that provide clear footage day and night for continuous monitoring, securing your valuable assets.

Cloud Access Control

Control who enters and exits your facility with cloud-based access control systems that integrate seamlessly with your environment.

Fire Panel Monitoring

With our ULC-S561 approved monitoring, you can trust that your fire protection system is always under reliable supervision.

Frequently Asked Questions

What is the difference between an alarm system and alarm monitoring?

Your alarm system detects and signals an event on-site. Alarm monitoring is the ongoing, professional service that receives that signal, verifies it, and contacts the appropriate authorities on your behalf, 24/7.

Can you monitor my existing security equipment?

In most cases, yes. Our monitoring station can typically take over monitoring for compatible existing security equipment, contact us with your current setup and we’ll confirm compatibility.

How fast is the response when an alarm is triggered?

Signals are received and reviewed by a live agent within moments of being triggered. Verified events are dispatched to police or emergency services immediately.

Will I be notified if my alarm goes off?

Yes. In addition to dispatching authorities when needed, we notify your designated contact list and can send alerts to your mobile apps so you’re always aware of activity at your property.

Can alarm monitoring be combined with fire monitoring?

Yes. Many of our commercial clients combine alarm monitoring with fire panel monitoring under one account through our ULC fire monitoring service, for centralized, compliant coverage.

Get Reliable Alarm Monitoring for Your Business

Don’t leave your business alarm systems unmonitored or under-monitored. As a Canadian company with a proven track record in business security, Austin Security provides ULC-listed commercial alarm monitoring with 24/7 live verification and response, protecting Edmonton businesses, and those throughout the surrounding area, with over three decades of local experience.