Security Solutions You Can Trust
For over 20 years Austin Security has been offering commercial, industrial, retail, and residential security solutions to the Edmonton market from our local head office. We also provide our services across Canada, the US, as well as to international locations. That’s over two decades of offering ULC listed monitored security alarm systems, IP megapixel camera systems, access control, outdoor industrial yard security, and intercoms; all with live remote access from your PC, cell phone or mobile device. We also provide ULC-561 fire monitoring.
Austin Security is an expanding western Canadian company with a standout track record. We offer the same industry leading solutions as our larger competitors, but have the responsiveness and customer care of a small outfit. Plus, our prices are extremely competitive – up to 30% less than the other guys.
We have built a solid reputation for fair pricing, and reliable state-of-art technology systems that are customizable and easy to use, integrate and upgrade.
We have also solidified this reputation with second-to-none service by a team of caring, hard working, and intelligent long term employees. Our experienced staff knows each customer in detail and our clients tell us they sleep better just knowing they are working with Austin Security.
Surveillance Camera Systems
You can protect against theft, burglary, vandalism and injury liabilities with a web-enabled remote access video surveillance system. From home, the airport, or on vacation, you can check in to make sure your business is secure.
Our systems can also aid in monitoring staff activity, keep you updated on projects while you are away, track of the movement of assets, work as a real time inventory check, create strong protection against liability claims, track incoming and outgoing customer property to ensure against false damage claims, or just maintain a video record of daily activity.
Austin Security has decades of experience installing the latest in leading-edge video technology all across North America, from converting a small existing analog system to a high definition system to installing worldwide networked IP megapixel digital 4k or 8k systems with hundreds of locations, we have scalable solutions at an economical price, and great service from our Edmonton based helpdesk. With your permission our IT specialists can dial into your password protected device to retrieve recorded images, perform real-time online retraining on system operations (we can take over your mouse if you wish and review system operations), or simply assist during an unnerving time after a break-in and the authorities require images or video clips.
Card Access keeps track of who goes where, when. This door & gate technology allows you to regain facility security by eliminating the risk of keys being duplicated or retained by previous users. This will also eliminate the high cost of replacing or re-keying locks as well as the purchase of new keys.
Access control, commonly known as a card key system, can also be used to restrict areas during or after working hours. Cleaning staff, temporary workers, and delivery people can have access to your yard or building at only certain preprogrammed hours during the day, week, or even monthly. Delete lost, stolen or old user cards from the system immediately and remotely activate doors or yard gates remotely with phone app.
Monitored Alarm Systems
The starting point for any security solution is a professionally designed and installed alarm system, monitored by a ULC listed station that can dispatch police or guard services quickly. These systems protect your business against break-ins, robberies, intruders and vandalism.
Our systems can be armed and disarmed from a cell phone or mobile device and provide many other features than can help lower operating costs, including all the latest in remote access to onsite lighting, heating, and other building operations.
Outdoor Yard Security
Austin Security also addresses what was until recently a difficult security solution to provide; outdoor fenced yard security. We provide a cost effective, trouble free way to protect your mobile assets, out-buildings and quonsets, entry gates, fence lines and copper wire from theft and vandalism. As opposed to a camera system which tells you what happened, this technology can prevent the event from happening in the first place.
ULC-S561 Fire Panel Monitoring
Austin Security is a ULC-S561 approved and experienced installer and fire panel monitoring company.
CAN/ULC-S561 is a monitoring standard written by the Underwriter’s Laboratories of Canada (ULC), an internationally-recognized standards body. This standard is the point of reference in the Fire Code and Building Code for any building that is required to have its fire alarm or sprinkler system monitored.
Condo & Apartment & Fenced Gate Intercoms
Austin Security supplies condominium and apartment intercoms from four unit sites to hundreds of suites. Intercoms can be standalone or networked back to a property manager’s office for multi site programming. We also offer intercom systems for industrial yard gates that can activate entry points from the building site or cell phone. All models are also available with video intercom options.
If I phone in with an issue who takes care of it?
When you call our office at (780) 448-2809, simply explain your concern and that person can either find the information you are requesting, make changes to your account, schedule a service call, or direct you to one of our technicians, helpdesk, IT specialists, your account representative, manager, or even the president of our organization.
What do I do if my alarm siren is going off accidentally?
If you are at the site, enter your code number into the keypad and the siren will stop sounding. Depending on how long it took to enter the code, the monitoring station may call the premises to establish if it is a false alarm. When you answer the phone, give your password or passcode to the monitoring station attendant and the event will be cancelled.
What do I do if my alarm system goes off and I am not at the site?
The monitoring station will contact you or others on your emergency call list then the authorities, or vise versa, depending on your instructions to us in that regard. Then go to the site and wait for the authorities to arrive if they haven’t already. Once they inspect the site and give the all clear, you may enter and disarm the system. Please note the siren will be programmed to alarm for no longer than 5 minutes.
What do I do if I can’t find video on my camera recorder?
Since recorders are usually operated very rarely, sometimes system users forget how to go back to when an incident occurred and email that video clip to authorities or others. Additionally users can expect to perform this duty after an unsettling incident and this stress can add to further the inability to remember how to operate the system. Just give us a call at (780) 448-2809 and we will step you through the process over the phone or if your system is connected to the internet, you can grant us permission to can dial into the recorder and remotely operate the recorder for you.
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